Iteration N+1

[mmcirvin]

Sam managed to harass the insurance people sufficiently to get the latest in a series of profuse apologies, an acknowledgement that indeed we no longer owned the car for which they were charging us insurance and had absolutely no further relationship with them, an assurance that it was all taken care of, and our removal from their automatic payment system.

Today, they sent us a bill for a gigantic sum of money.

Sometimes the obtuseness of large organizations amazes me.